The Norfolk Cottages team

The Norfolk Cottages team based in Holt are a group of local experts. Friendly and knowledgeable, we provide an excellent customer service experience for you, our customers and homeowners. Each of us will always go that extra mile to ensure your holiday experience with Norfolk Cottages is a very positive one.


Matt Frost - Norfolk General Manager

As General Manager I look after a local team of 35, who help holiday cottage owners take their property from idea to realisation, and who make our guest’s experience the best in the county. 

My Norfolk - On the weekends, I tend to head into Norwich which is blessed with a fantastic selection of independent eateries to take your pick from. My favourite place is Roger Hickmans on Upper St. Giles. Great food, a great wine list and great service we have never been disappointed. I also love Brick Pizza overlooking Norwich Market, delivering an amazing choice of toppings and great vibe!

Eve Gilmour - Portfolio Development Manager

My Norfolk - Start at East Runton beach and walk east towards Cromer with the Pier in sight. Once you've gone as far as you like, turn back and you'll be heading towards Sheringham in the distance. At low tide there are fabulous expanses of sand and at the high tide mark pebbly areas offering plenty of rock-pools to be explored. You can enjoy this walk any time of year, in the height of summer paddling in the sea as you go, or wrapped up warm on a blustery winter's day. There are dog friendly stretches all year round, so your four legged friend can run free and take in the fresh sea air too.

Sam Thomas - Operations Manager

My role as Operations Manager is very diverse, I look after the homeowner and guests services teams along with the grading team. I enjoy the variety of my role, supporting homeowners and ensuring our guests receive the best holiday experience with us.

My Norfolk - My favourite place is Hunstanton, I have had so many happy memories playing on the beach as a child and going to the fayre. I enjoy taking my children there but when I get some time to myself I enjoy playing golf at the local courses. Every day in Norfolk can be a different experience that you and your family can enjoy - go to the beach and explore, spend a day at the Broads or visit the fine city of Norwich.

Laura Foster - Norfolk Cottage Care Manager

I have worked for Norfolk Cottages for over six years in various roles within marketing and homeowner services and now delighted to be leading the Norfolk Cottage Care Team – ensuring our managed portfolio of properties are looked after to the highest standard for guests to enjoy.    

My Norfolk - I have always lived in Norfolk and love the whole county - a personal favourite location is Holkham Park and would recommend taking part in the Saturday Parkrun – the best around in my opinion. Also, for a guaranteed great day out - hire a canoe on the beautiful Norfolk Broads (the Canoe Man company are very helpful with great advice). Then you can explore the quieter spots and really get close to nature with an array of flora and fauna to discover.

Suzanne Lee – TOCC Quality Assessor

My role is to assess properties for the star gradings along with the administration for the process. I am so lucky to live and work in Norfolk. I love Norfolk in all seasons, from crisp frosty mornings, beautiful fresh spring, bright sunny summers days and golden hues of autumn. 

My Norfolk - My favorite place is Heydon, one of the prettiest and idyllic villages around with houses dotted around the village green, a church, pub and tea-room. I love to go out cycling along peaceful country lanes and the disused railway track Marriott’s Way, a footpath, cycling route and bridleway leading from Aylsham through to Norwich.

Kim Routhorn - Senior Guest Services

I have been with Norfolk Cottages for over 11 years in various roles, my current position is the Senior Member of the Guest Services team, dealing with anything customer services related as well as taking responsibility for our cancellations, complaints and accidental damage claims.

My Norfolk - I have lived in Norfolk all of my life and am still blown away by how beautiful it is. I have recently moved to Cawston and currently love spending time exploring the Marriotts Way with my husband and two children on our bikes. We also love Wells beach. In the summer it is a wonderful place to spend the day with the children, with buckets and spades, chips and ice cream, but come winter it takes on a whole new identity and is perfect for a bracing walk along the beach and back up through the pinewoods.

Kate Frosdick-Grand - Homeowner Team Member

I work within the homeowner team and liaise with owners on a daily basis answering any questions or queries that they might have regarding their properties and bookings. No two days are the same and since working in this team I have created some great relationships with Norfolk Cottage owners.

My Norfolk - Blow away the cobwebs with a walk along the coastal path from Cley- Next-the-Sea to Blakeney.  On your return have a well deserved pit stop at the delightful Wiveton Hall café, shop and fruit farm. Here you can sit and enjoy wonderful views over the marshes and your dog will be made most welcome too

Brooke Meller - Operations Team Member

My job role here at Norfolk Cottages is widely varied from helping with customer requests to being part of the photography team. After graduating from the Norwich University Of Arts I discovered my love for photography and found that living in Norfolk has helped me express this. My new role has encouraged me to push my creativity to a professional level and given me the chance to explore photography within different media platforms. 

My Norfolk - My favourite place to visit is the beach at Burnham Ovary. Pull up at the car park and explore! This beach offers something to all; whether it's following the path down to the widespread of golden sand and open beach, admiring the range of boats along the harbour or taking the dog for a run around.My top tip is to grab yourself some chips from Burnham Market and drive down to watch the sunset. You couldn't take a bad picture if you tried!

Rhiannon Meredith-Davies - Recruitment Team

As I enter into my fourth year here at Norfolk Cottages, I have really enjoyed my recent move into a role within the Recruitment Team. I work behind the scenes ensuring all paperwork and certification is processed efficiently and offer a helping hand to new owners. I really enjoy engaging with new homeowners and building a relationship with them at this exciting time!

My Norfolk - When not talking about our wonderful county on the phone at work, I can normally be found out and about enjoying it. My fiancée and I love to visit Salthouse on a blustery winter's afternoon. After a walk on the shingle beach we feel we have earnt our late lunch at The Dun Cow in the village. Take in beautiful winter sunsets, while enjoying local beers and incredible food, in front of the roaring woodburner – not to be missed!

Amanda Missett - Property Recruiter

I am passionate about meeting new people and guiding them through the process of holiday letting with great care and attention. I particularly enjoy advising homeowners how to present their holiday home within our property portfolios. With interior design experience spanning over three decades, I work with the homeowners to present their holiday homes with individuality and flair.

My Norfolk - Personally, I am passionate about our stunning county of Norfolk. I love the wildlife, the stunning beaches which are perfect for taking my beautiful Springer ‘Mylo’ and my much larger 4 legged companion ‘Summer’ out for walks. My favourite is my local beach Heacham and Holkham on a summers evening is just stunning.

Jo Picken - Property Recruiter

I am lucky to be in a joyous job where I get to meet some great people and look at some beautiful properties all over the county. I came to live in Norfolk in 1996 and having married a Norfolk man a year or so ago, I think I now qualify as a local!  

My Norfolk - My favourite part of the county is the North Norfolk Coast, I am at my happiest being by the sea and there are so many diverse landscapes to explore along the coast.  My favourite beach is Holkham, if the tide is out you can walk for miles and miles on good sand and it is backed by pinewoods for the return journey home. My great escape is star gazing – there are so many places in Norfolk that are not affected by light pollution and on a clear night the stars never cease to amaze.

Oliver Hubbard - Property Recruiter

As a property recruiter for Norfolk Cottages, I get to meet new people each day and talk to them about the benefits of holiday letting in Norfolk. I love that as part of the role I get to be out and about as well as seeing so much of the county itself.

My Norfolk - The best thing about Norfolk is the huge choice of activities to do and places to see whether that be hiring a boat for the day on the Norfolk Broads or visiting the various selection of shops and restaurants in Holt, finishing off with a drink in one of the pubs! My favourite place is definitely Wells beach. For me there is nothing better than rising early and taking my dog for a long walk along the sandy beach finishing off with a coffee and cake at the beach café. 

Isobel Taylor - Marketing Assistant

As marketing assistant my role is to promote the fantastic properties we have in our portfolio. I am also involved with working with local businesses and initiatives to promote all the fantastic products and produce Norfolk has to offer. This is definitely one of my favourite aspects of the role, meeting creative and innovative people and making sure customers have great experience while visiting Norfolk.

My Norfolk - I have just moved  back to the area, having studied at university in London for 3 years and it’s great to be back. Living near the Norfolk Broads, I have many fond childhood memories kayaking along the river from Belaugh to Coltishall. My favourite spot is How Hill, with fantastic views of the Norfolk landscape, it is perfect for picnics on a hot summer’s day.

Scarlett Demassi-Fisher - Norfolk Cottage Care Team Member

I am part of the Norfolk Cottage Care Team based in Holkham, we look after the management of the properties which are based all around Norfolk. I deal with the day to day running of Norfolk Cottage Care which includes speaking with our Homeowners, Property Managers, Cleaning teams, External traders and our Maintenance team. 

My Norfolk - In my spare time, I love taking advantage of how close to the coast we are and visit many beaches and the well-equipped little towns surrounding them. I have recently fallen in love with Sheringham, the town and beach are beautiful and extremely welcoming. However, Cromer remains a firm favourite. Since my childhood, my family and I would go rock pooling when the tide was out, then venture up to the pier and do some crabbing over the edge which was always followed by fish & chips with a large pot of curry sauce and a Dr Pepper! 

Vicci Godwin - Norfolk Cottage Care Team Member

I work in the Norfolk Cottage Care Team mainly doing the accounting side of the business, ensuring everyone receives their money at the right time, but I also help the rest of the team in the day to day running of Cottage Care. 

My Norfolk - Being a mum to two young, and very energetic, young boys my favourite places in Norfolk are the beaches! The two that really stand out for me are Holkham with its stunning expanses of beautiful coastline and also Cromer which is just perfect for a family holiday. My top tip for families would be to check the tourist information centres to find discount entry prices for family attractions - I love a bargain!

Tom Atkinson - Norfolk Cottage Care Team Member

I work at our Holkham office as part of the Norfolk Cottage Care team managing the properties. A typical day involves talking to property owners, cleaners and tradesmen and our guests - it's a busy role as we are always here to ensure all our managed properties receive the best possible service. 

My Norfolk - Having only moved to the county 4 years ago, I’m learning about new places to visit every day! With 2 under 3’s, my wife and I spend most weekends at the beach or up at Amazona Zoo. When I moved to Norfolk, I took up golf at the same time. Norfolk has some high quality courses, some within just an hour of each other. From Sheringham to Royal Cromer as well as Hunstanton and Royal West Norfolk at Brancaster, it’s great fun and they make a great break from a busy schedule!