Frequently asked questions
We have tried to cover as many of the questions we think you may have when thinking of making a booking with Norfolk Cottages. However if the answer to your question is not here, please feel free to contact our friendly team by emailing us at firstname.lastname@example.org or calling us on 01263 715 779. Thank you.
What time is Check-In?
For the majority of our properties this will be 4pm. Your travel details will tell you if it is earlier. In special circumstances the owner may agree to an earlier arrival time, please contact them directly.
What time is Check-Out?
Please vacate the property before 10am on the day of departure.
Are all your properties graded?
Yes, all of our properties are inspected and graded yearly by us and we ensure they maintain a strict level of minimum requirements.
What day is the day of arrival?
In high season our properties changeover day is either Friday or Saturday. However in low season the homeowner may accept bookings starting on an alternative day of the week.
When do I have to pay the deposit / balance?
The deposit will be due within 5 days of making the booking. We will then send you confirmation of the booking detailing when the balance is to be paid. If your reservation is made within eight weeks of your holiday date, full payment will be required within five working days.
Can I pay by cheque?
We are happy to accept a cheque for a payment, please put your booking reference number on the back and send it to Norfolk Cottages, The Old Crab Shop, 1 Cross Street, Holt, NR25 6HZ.
How long can I put a property on hold for?
We are happy to put a property on hold for you for 24 hours. However in certain circumstances we are happy to hold it for longer, please ask.
Do you have properties accepting large groups of 8+?
We have a wide range of properties available, sleeping anything from 2 – 14 guests. Please explore our properties perfect for big gatherings.
Can I book a short stay?
Many of our properties are available for short breaks (2-6 days)
How many weeks can I book for?
A holiday booking can be for up to 8 weeks, however we do offer Flexilets on selected properties between November – March which are for bookings between two and five months.
Is linen provided?
All our properties provide linen.
Are towels provided?
A number of properties do provide towels, alternatively you may be able to hire them when booking.
Can I book online?
We are happy to accept online bookings, alternatively please call us directly on 01263 715779.
Can I pay online?
Yes, please feel free to pay online, available 24 hours a day with payment secured by sage pay.
Are logs provided in cottages with open fires / wood burners?
A starter pack of logs or a week’s supply will be offered in the majority of our properties with open fires. Please check the property web description for full details of what is supplied for the property you have booked.
Can I bring pets?
Many of our properties welcome pets, a small supplement per pet is chargeable, full details can be found on the individual property description on the website.
Do I need to do a full clean on departure?
All of our cottages are thoroughly cleaned between holidays, however we would ask that you leave the property in a clean and tidy state.
What are your opening times?
Monday - Friday 9am – 5pm, Saturday 9am – 5pm, Our website is, of course, open 24 hours a day.